Delete your Learners Test Canada account and data

You can delete your Learners Test Canada account and the data linked to it at any time, in the app or by email. Uninstalling the app does not delete your account.

Never created an account? Then nothing about your studying is stored on our servers. To remove your study data, use Profile › Your data on this device › Erase progress on this device (you can export a copy first), or uninstall the app or clear its storage in Android's settings.

Option 1: delete your account in the app

1. Open the app and sign in

   Sign in to the account you want to delete. You need an internet connection.

2. Go to Profile › Account › Delete account

   The button is labelled “Delete account and data”.

3. Confirm

   Read the message, then confirm with your password, or with your Google account if you signed in with Google. This can't be undone.

4. The app deletes, in order

   Your backed-up study data, then your sign-in account, then the account's study data on this phone.

If the deletion is interrupted, for example because the connection drops, the app marks it as unfinished and stops backups. Open the app again: sign in to the same account and retry, or finish the cleanup on this phone if the account was already deleted.

Option 2: ask us by email

If you can't use the app, for example because you no longer have the phone, email blue0orbit@gmail.com from your account's email address with the subject “Delete my account”. We may reply to that address to confirm the request before deleting. We answer within 30 days. You can also ask us to delete particular data without deleting your account.

What is deleted

• Your sign-in account: your email address and account identifier.
• Your backed-up study data for every province: completed sessions and saved questions.
• The account's study data on the phone where you delete it.

What is kept, and for how long

• A minimal deletion marker: the account identifier path, the deletion state and the time. It stops another phone from restoring deleted records. Kept until removed manually, and at most 12 months.
• Your lifetime purchase, if you bought one: it belongs to the Google Play account that bought it, and Google Play keeps the purchase record under its own policies. Use the same Google Play account to restore it later. Deleting your account doesn't refund a purchase.
• Problem reports you emailed us: kept for up to 24 months. Ask us by email to delete them sooner.
• On your phone: the guest profile, other accounts' data and files you exported are not touched. Uninstall the app or clear its storage to remove them.

Crash reports and usage statistics, if you kept “Help improve the app” on, are not linked to your account. Ad requests never include your account either: ad data is handled by Unity Ads and Google AdMob under their own policies. More detail is in the privacy policy.